Written in your favour.

Last updated: May 20, 2026

LegalPath is built around plain-English paperwork and plain-English business practices. If something is wrong, we will make it right. Here is exactly how that works.

Per-form purchases

• Before download: full refund within 14 days if you have not finalized or downloaded the PDF.
• After download: refunds are only available if there is a technical issue, duplicate purchase, billing error, or a defect covered by the quality guarantee below.
• After 14 days: refunds are reviewed case by case and are normally limited to unused purchases.
• Processed within 5 business days to your original payment method.

Bundles (Playbooks)

• Full refund within 14 days if no forms in the bundle have been finalized or downloaded.
• Partial refund may be available for unused forms in the bundle, prorated against the bundle savings.
• Completed or downloaded forms are treated as used unless a technical issue, billing error, duplicate purchase, or quality guarantee claim applies.

Subscriptions

• Monthly plans (Pro and Pro Business): cancel anytime. Access stays active until the end of the current billing period. No further charges. We do not refund partial months.
• Annual plans (Pro and Pro Business): refund within 14 days if you have not finalized or downloaded forms beyond what a single-form purchase would reasonably cover. If forms have been downloaded, any refund is reduced by the retail value of the forms used.
• After 14 days: annual refunds may be prorated for unused months at our discretion, less the retail value of forms already finalized or downloaded. Deleting your account instead of cancelling forfeits prepaid time (see below).
• Account deletion: deleting your account (as opposed to cancelling) ends access immediately and prepaid unused time is not automatically refunded. Email hello@legalpath.ca before deleting an annual plan if you would like us to review a prorated refund first.

Quality guarantee

If a court, registry, or government office rejects a LegalPath form because of a defect on our side (missing clause, wrong section reference, formatting that fails provincial requirements), we will:

• Refund the full price of the form.
• Reimburse the filing fee you already paid, up to $100 CAD.
• Fix the form in our catalog within 7 days so no one else hits the same issue.
• Log the fix publicly in our changelog.

To use the quality guarantee, email legal@legalpath.ca with the rejection notice from the court or registry. We respond within 2 business days.

What we do not refund

• Costs you paid to third parties (court filing fees, notary fees, postage), unless covered under the quality guarantee above.
• Subscription periods that already elapsed before you requested cancellation.
• Completed or downloaded documents simply because you no longer need them.
• Refund requests made after using LegalPath to generate documents and then submitting, signing, sharing, or relying on those documents.
• Forms or AI usage not purchased through LegalPath checkout.

How to request a refund

Email hello@legalpath.ca from the email address on your LegalPath account. Tell us which order or subscription, and whether you finalized or downloaded any documents from that purchase. We respond within 1 business day.

Disputes

If you are not satisfied with our refund decision, you can escalate to the Better Business Bureau or your provincial consumer-protection office. We will participate in good faith. We would also rather hear from you first so we can resolve it directly.

Promise

The legal-tech industry has a reputation for hard-to-cancel subscriptions and refund run-arounds. We are deliberately clear and fair: if LegalPath failed you, we will make it right; if a completed document has already been downloaded and used, we treat that as value delivered.