Written in your favour.

Last updated: May 20, 2026

LegalPath is built around plain-English paperwork and plain-English business practices. If something is wrong, we will make it right. Here is exactly how that works.

Per-form purchases

• Before download: full refund within 14 days if you have not finalized or downloaded the PDF.
• After download: refunds are only available if there is a technical issue, duplicate purchase, billing error, or a defect covered by the quality guarantee below.
• After 14 days: refunds are reviewed case by case and are normally limited to unused purchases.
• Processed within 5 business days to your original payment method.

Bundles (Playbooks)

• Full refund within 14 days if no forms in the bundle have been finalized or downloaded.
• Partial refund may be available for unused forms in the bundle, prorated against the bundle savings.
• Completed or downloaded forms are treated as used unless a technical issue, billing error, duplicate purchase, or quality guarantee claim applies.

Subscriptions

• Pro Monthly: cancel anytime. Access stays active until the end of the current billing period. No further charges. We do not refund partial months.
• Pro Annual: refund within 14 days if you have not finalized or downloaded forms beyond what a single-form purchase would reasonably cover. If forms have been downloaded, any refund is reduced by the retail value of the forms used.
• Premium: same refund rule as Pro Annual, with any member usage counted toward the account's used value.
• After 14 days: annual and Premium refunds are prorated for unused months, less the retail value of forms already finalized or downloaded.

Quality guarantee

If a court, registry, or government office rejects a LegalPath form because of a defect on our side (missing clause, wrong section reference, formatting that fails provincial requirements), we will:

• Refund the full price of the form.
• Reimburse the filing fee you already paid, up to $100 CAD.
• Fix the form in our catalog within 7 days so no one else hits the same issue.
• Log the fix publicly in our changelog.

To use the quality guarantee, email legal@legalpath.ca with the rejection notice from the court or registry. We respond within 2 business days.

What we do not refund

• Costs you paid to third parties (court filing fees, notary fees, postage), unless covered under the quality guarantee above.
• Subscription periods that already elapsed before you requested cancellation.
• Completed or downloaded documents simply because you no longer need them.
• Refund requests made after using LegalPath to generate documents and then submitting, signing, sharing, or relying on those documents.
• Forms or AI usage not purchased through LegalPath checkout.

How to request a refund

Email hello@legalpath.ca from the email address on your LegalPath account. Tell us which order or subscription, and whether you finalized or downloaded any documents from that purchase. We respond within 1 business day.

Disputes

If you are not satisfied with our refund decision, you can escalate to the Better Business Bureau or your provincial consumer-protection office. We will participate in good faith. We would also rather hear from you first so we can resolve it directly.

Promise

The legal-tech industry has a reputation for hard-to-cancel subscriptions and refund run-arounds. We are deliberately clear and fair: if LegalPath failed you, we will make it right; if a completed document has already been downloaded and used, we treat that as value delivered.